Use a Unique Password
Create a strong password that you do not use for email, banking, social media or other online accounts.
Official ACEPOKIE Safety Guide
ACEPOKIE Account Security Guide
Follow practical security steps to protect your login details, recognise suspicious activity and keep your personal and payment information private.
Protect Your Login Details
Simple security habits can reduce the risk of unauthorised account access and help keep your personal information private.
Keep OTP Codes Private
Never provide a one-time verification code to another person, including someone claiming to represent customer support.
Check the Website Address
Confirm that you are using the correct ACEPOKIE website before entering account, personal or payment information.
Secure Your Device
Keep your browser and operating system updated and activate a screen lock on your phone, tablet or computer.
Avoid Shared Devices
Avoid saving passwords or payment information on public or shared computers and remember to log out after use.
Review Account Activity
Check your account and transaction history regularly and report activity that you do not recognise.
Payment Safety
Carefully review the latest payment instructions displayed inside your account before making a transaction.
- Use only payment information currently displayed inside your account.
- Check the recipient, reference and amount before confirming a payment.
- Do not send money based only on an unsolicited message or unknown link.
- Keep receipts and transaction references until processing is complete.
- Avoid using another person’s banking or payment account.
- Contact official support if payment instructions appear unfamiliar.
Recognise Suspicious Activity
Stop and verify the information if you notice any of these warning signs:
- Unexpected requests for your complete password or OTP code.
- Messages asking you to transfer money to unfamiliar payment details.
- Links containing a different or misspelled website address.
- Pressure to act immediately without checking the information.
- Login notifications, account changes or transactions you do not recognise.
- Requests to install unknown applications or remote-access software.
Important security reminder
Never disclose your complete password, OTP code, banking password or
other sensitive credentials through messages, calls or screenshots.
What to Do If You Notice a Security Problem
Take these steps as soon as possible if you notice unfamiliar account activity or believe your information may have been exposed.
Stop the Activity
Stop entering information, opening suspicious links or making further transactions.
Change Your Password
Use a trusted device to create a new and unique account password.
Review Your Account
Check recent account activity and transaction history for anything you do not recognise.
Contact Your Bank
Contact your bank or payment provider if your financial information or payment account may be affected.
Contact Official Support
Explain what happened through the official ACEPOKIE support channel and provide only the information required to identify the issue.
Need Security Assistance?
Contact official support if you notice unfamiliar activity, have difficulty accessing your account or need clarification about payment instructions.
Helpful ACEPOKIE Information
Browse more official information and player guidance below.